Who we are

Ora Fitness (“we”, “us”, “our”) is the data controller for personal data collected via this website.
Contact: socials@orafitness.co.uk

What data we collect

Contact form

• Name, email address, phone number (optional), and your message.

Web server/access logs (no analytics cookies)

• Standard technical data collected by our hosting provider when you access the site (e.g., IP address, date/time, URL requested, referrer, and user agent).
• We do not run Google Analytics or other tracking/marketing cookies.

How we use your data

• Respond to your enquiry and manage any follow-up communications.
• Operate, secure, and troubleshoot the website (using server/access logs to detect errors, prevent abuse, and maintain security).

We do not use your data for profiling, behavioural advertising, or unrelated marketing without your explicit request/consent.

Our legal bases

• Legitimate interests (UK GDPR Art. 6(1)(f)):
  • Responding to enquiries you send us.
  • Keeping our website secure and functioning (use of server/access logs).

We rely on consent only if you explicitly ask to receive marketing updates (not enabled by default).

How long we keep your data

• Enquiries: kept only as long as needed to handle your request and routine administration, then deleted/archived securely.
• Server/access logs: retained by our hosting provider for a short period (typically 30–90 days) for security and maintenance, and longer only if needed to investigate issues.

Who we share data with

• Service providers (processors): trusted vendors such as our web host and email provider who process data on our instructions to run the site and deliver messages.
• We do not sell your data.

If any provider is located outside the UK, we use lawful safeguards (e.g., International Data Transfer Agreement/Standard Contractual Clauses with the UK Addendum) to protect your information.

Your rights

You can ask us to:

• Access your personal data;
• Correct inaccurate data;
• Delete your data;
• Restrict or object to certain processing;
• Provide a copy of your data (data portability).

To exercise your rights, contact socials@orafitness.co.uk